Last Updated: August 4, 2026

At Girl & Glow, customer satisfaction is important to us. To maintain the highest standards of quality, hygiene, and safety for our beauty, skincare, and jewelry products, we have established the following Return & Replacement Policy. By placing an order on our website, you agree to the terms outlined below.

1. No Return Policy

Girl & Glow operates a strict no-return policy. Once an order has been delivered, it cannot be returned for a refund, exchange, or store credit unless it explicitly qualifies for a replacement under the conditions set forth in this policy.

2. Replacement Eligibility

We only offer product replacements under the following specific circumstances:

  • You receive a damaged product
  • You receive a defective product
  • You receive the wrong product
  • Your product arrives leaking or significantly damaged during transit

Note: Replacement requests made for any reason other than those listed above will not be accepted.

3. Reporting Timeframe

If you receive a damaged, defective, incorrect, or leaking product, you must notify Girl & Glow within 24 to 48 hours of receiving your order. Requests submitted after this strict timeframe will not be eligible for replacement.

4. Mandatory Unboxing Video Required

To protect both our customers and our store from fraudulent claims, a clear, continuous, and unedited unboxing video is mandatory for every replacement request.

Video Requirements:

  • Must begin before the shipping package is opened
  • Must clearly show the sealed parcel and shipping label
  • Must capture the complete unboxing process without cuts, edits, or pauses
  • Must clearly display the damaged, defective, incorrect, or leaking item

Important: Claims submitted without a valid, unedited unboxing video will be automatically declined.

5. Replacement Approval Process

Once your request and video evidence are submitted, our customer support team will review your claim.

If your request meets all policy requirements, a replacement item will be dispatched at no additional product cost to you. Girl & Glow reserves the right to request additional verification or photos before approving any replacement.

6. Items Not Eligible for Replacement

Replacement requests will be rejected under the following conditions:

  • The issue is reported after 48 hours of package delivery
  • No clear, continuous, and unedited unboxing video is provided
  • The product has been used, altered, or damaged after delivery
  • The product was ordered incorrectly by the customer
  • Dissatisfaction based on personal preference, fragrance, texture, color, or results
  • Minor variations in packaging or appearance due to manufacturer updates
  • Allergic reactions or skin sensitivities to ingredients listed on the packaging
  • Damage caused by improper handling, misuse, or failure to follow product directions

7. Non-Returnable Products

For hygiene and safety reasons, all skincare, beauty, cosmetic, personal care, and jewelry products sold by Girl & Glow are non-returnable unless approved for replacement under Section 2.

8. Shipping Costs

  • Original Shipping Fees: Delivery charges paid during the original checkout are non-refundable.
  • Replacement Shipping: If a replacement request is approved due to our error or transit damage, Girl & Glow will process and send the replacement according to our standard delivery process.

9. Right to Refuse Claims

Girl & Glow reserves the right to deny any replacement request that:

  • Fails to comply with the terms of this policy
  • Contains false, altered, or misleading information
  • Appears fraudulent, suspicious, or abusive
  • Lacks sufficient video evidence to verify the issue

All decisions made by Girl & Glow regarding replacement eligibility are final.

10. Policy Updates

Girl & Glow reserves the right to modify or update this Return & Replacement Policy at any time without prior notice. Any updates become effective immediately upon being published on girlandglow.shop.

11. Contact Us

If you have questions regarding our policy or need to submit a replacement request with your unboxing video, please contact us: